From clause to closure — your matter, step by step.
A documented institutional pathway, charted end to end. Here is what a typical TCJI matter looks like — from the moment the clause is invoked, to the day the enforcement pack lands on your desk.
Getting Started
Prepare for disputes long before one arises.
- 1
Insert the TCJI clause in your contracts
Embed our model arbitration or mediation clause so any future dispute is administered institutionally — with enforceable outcomes.
- 2
When a dispute arises, reach out to TCJI
Connect through the website, a call, or a written notice. Our intake desk will guide you from the first interaction.
- 3
Register your matter on the TCJI portal
A guided digital intake — submit the contract, parties, and a short statement of claim to open the file.
Case Setup
Your matter is assigned, credentialed, and ready for proceedings.
- 4
A dedicated case manager is assigned
Your single point of contact for coordination, scheduling, and procedural queries throughout the matter.
- 5
Pay the registration fee
Transparent, published fee schedule. No hidden charges, no surprise invoices.
- 6
Receive your case ID and secure credentials
Track the matter, upload documents, and view real-time status on the TCJI case portal.
- 7
Share the Respondent's details
Provide the opposite party's information so TCJI can issue formal notice and bring them on record.
Engagement
Both parties are brought into the process — fairly and on the record.
- 8
TCJI serves notice on the Respondent
Multi-channel service — email, SMS, WhatsApp, and registered post — all timestamped for due-notice compliance.
- 9
The Respondent enters appearance
The Respondent acknowledges the proceedings and is on-boarded with their own secure portal credentials.
- 10
Cost split is communicated
Administration fee and tribunal fee are shared transparently, with the split clearly indicated to both sides.
- 11
Parties make payment
Payments processed securely through the portal, after which the matter advances to tribunal constitution.
Proceedings
The dispute is heard, argued, and decided on the merits.
- 12
The arbitrator / mediator is appointed
An independent neutral is appointed from the TCJI panel in strict compliance with the law — no unilateral discretion.
- 13
Procedure and timelines are fixed
The tribunal sets timelines for pleadings, document discovery, hearings, and other milestones up front.
- 14
Parties file pleadings and evidence
Claims, counter-claims, and supporting documents are filed via the portal within the prescribed timelines.
- 15
Hearings are conducted, where required
Hybrid or fully virtual hearings — with built-in scheduling, document presentation, transcription, and translation support.
Resolution
A final, enforceable outcome — delivered with everything you need.
- 16
The tribunal delivers the award
A reasoned, time-bound award — built on documented procedure and institutional safeguards designed to withstand judicial scrutiny.
- 17
TCJI dispatches the enforcement pack
Certified copies of the award along with the Section 63 certificate for execution — couriered to your address, ready to enforce.
The same spine. A workflow built for your sector.
The flow above is the institutional baseline. In practice every sector gets a tuned experience — from NBFC bulk recoveries to tenancy settlements to complex commercial arbitrations. The steps stay consistent; the workflows, timelines, and support are tailored.